Return Policy

Return Policy

Major Survivor is committed to providing the highest level of customer care. To ensure each customer is completely satisfied.  We guarantee all Major Survivor products to be free of manufacturer defects and to be of the highest quality standards.

If you are not completely satisfied with your purchase, your order can be returned for a full refund, less a flat rate $5 return shipping charge.

How to return my items?

Easy! Please follow the steps below:

  1. Simply fill out the return form and wait for us to get back to you.  If your return request qualifies we”ll send you a prepaid shipping label.
  2. Place the prepaid shipping label to the outside of your package
  3. Drop the package off with the appropriate shipping provider and we’ll process your return within 2-3 days of receipt.

Your return will be accepted if your item:

  • Is returned within 30 days of receipt
  • Has not been used, worn, washed or damaged
  • Is not missing any original items

The following returns will not be accepted:

  • It has been over 30 days since you received your order
  • The item has been actively used or worn
  • The item has been altered or damaged after being received
  • Is missing any original items that was included with the product

If using your own shipping method, please return to the following address:

  • Major Survivor
  • Attn: Returns
  • 6944 Arcadia Creek Street
  • North Las Vegas, NV 89084

Please note all items are subject to inspection. The cost of shipping is non-refundable and a $3 restocking fee may be applied.  As soon as your order is shipped out, you will receive an email with your tracking number that will enable you to track your package.

If you experience a problem or are unsatisfied with the quality of a Major Survivor product, please fill out a Returns Inquiry Form and we’ll be more than happy to help you resolve the issue. 

All purchases made through Amazon will fall under Amazon’s Returns & Refunds Policy